Terms & Conditions

1. Bookings and Payments
The dates of your booking will be held upon payment of a non-refundable deposit of 25% or
payment in full. Any booking less than 8 weeks in advance of your check-in date must be
paid in full immediately. On receipt of the deposit, a booking confirmation will be sent to
you within 24 hours, containing the details of your stay and of payments made and due. If
you have not received your booking confirmation within the specified time, please notify us
as soon as possible. Payments can only be made by debit cards, cheque and credit cards. A
2% surcharge will be applied to credit cards. We do not accept American Express or cash.
Where a deposit has been paid, full balance payment will be due 8 weeks in advance of your
check-in date and a reminder will be sent to you two weeks prior to this date, where
applicable, by email. If you are unable to pay the balance before the stated due date, you
will forfeit your deposit and your booking will be cancelled. Royal Oak Farm only accepts
bookings from persons over 18 years of age. Royal Oak Farm reserves the right, at all times,
without statement of reasons, to refuse a booking.
When you submit a booking via our online reservation system you will receive an
automatically generated booking summary by email to the email address you provide in the
booking form. This does not form a contract between us. A contract shall only arise when
your booking is subsequently confirmed in writing via a letter of confirmation sent to you by
post or email.

2. Prices
The prices featured on the website are not binding; Royal Oak Farm reserves the right to
modify these prices. At the time of booking, you will be informed of the prices applicable.
The price stated on the confirmation invoice is binding.

3. Arrival Time
Our check-in time is between 4 – 6pm, unless otherwise agreed prior to your arrival, for
extraordinary situations. Check out is at 10:00 on the day of your departure.
When staying in one of pods in The Oak Tree Hideaway, it’s highly recommended you plan
your journey so that you arrive to the farm during the daylight. Arriving and settling into
your pod is an adventure; unloading your luggage transporting everything across the field,
it’s all part of the experience. However, it’s unlike arriving at a hotel where you park up and
walk across a well-lit path to the hotel, so please do plan to arrive during daylight hours, it
really is essential.

4. Cancellations
Cancellation by you at any time will result in your deposit being forfeited, as all deposits are
non-refundable. All monies paid for a holiday (deposit and balance) are non-refundable
within 8 weeks before check-in date. Cancellation of any holiday after it has been paid in full
and at a date, 8 weeks or more in advance of your check-in date, will result in forfeiture of
your deposit (or an amount equivalent where one was not paid as the holiday was paid in
full) and the balance being returned to you.

5. Group bookings
It is the right of Royal Oak Farm to refuse group bookings if we feel that this may be of
detriment to other guests staying on the farm. We do not accept single sex parties (i.e. hen
or stag groups)

6. Day visitors
In principle, it is permitted to receive visitors during your stay at Royal Oak Farm. These
visitors must report themselves to the Reception Area and are required to sign the visitor’s
book, leaving full contact details. To maintain the ambience and atmosphere of Royal Oak
Farm, we limit day visitors to one family per booking during your stay.

7. Pets
No pets are allowed on site during your stay. Apologies for the inconvenience.

8. Guest Behaviour – The holiday; guest conditions of occupancy and conduct
You are entitled to occupy the property for the paid holiday period only and this agreement
will not give you security of tenure under the terms of the Housing Act 1988 pursuant to
which the occupant shall be deemed to be by way of an excluded tenancy.
You agree that this agreement is not an assured tenancy and that no periodic tenancy will
start at the end of the letting period. As a holiday letting this agreement is excluded for the
purpose of the protection from Eviction Act 1977.
Guests are expected to behave in a proper, appropriate and legal manner with due respect
to the Owner, the Property and other guests and their property. If any guest behaves
inappropriately or improperly (of which the Owner will be the final judge on their Property),
or illegally, the Owner reserves the right to ask the guest and their party (at their discretion)
to leave the Property before the end of the holiday period. Any refund for so doing will be at
the entire discretion of the Owner. In addition, the Owner reserves the right to sue the
guest for any loss, damage or injury caused to the Owner, the Property or to other guests
and/or their property.
You agree to allow the owner or anyone, with permission, to enter the property at a
reasonable time of the day to check its condition and carry out necessary repairs and gas
inspections, provided there is reasonable prior notice (except in emergency).

9. Breach of Booking Conditions
If there is a breach of any of these conditions by the Guest or any of their party, the Owners
reserve the right to re-enter the Property and end the holiday and ask the Guest and their
party to leave in addition to their other rights specified in these Booking Conditions. Ending
the Holiday by the Owners or the Guests does not affect that party’s other rights and
remedies.

10. Governing Law and Jurisdiction Any dispute will be governed by the non-exclusive law
and jurisdiction of the English Courts.

11. Authority to Sign – the person who signs the Booking Form certifies that:
– he or she is authorised to agree the Booking Conditions on behalf of all persons included in the Booking Form, including those substituted or added at a later date;
– the signatory is over eighteen years of age;
– they agree to take responsibility for the party occupying the Property, and to notify the
Owners if they are not a member of the holiday party.

12. Nothing in these conditions excludes or limits the liability of the Owners: – for death or
personal injury caused by the Owners negligence. – for any matter which it would be illegal
for the Owners to exclude or attempt to exclude their liability.

13. The use of the swimming pool, climbing trees and any other activity on the Owners land
is the responsibility of the Guest and is done so at their own risk.

14. Assumption of Risks
You will be staying on a working farm with live animals and potentially dangerous farm
equipment amongst other hazards. Whilst we take great care to keep you safe, accidents
can happen and we are not held responsible for such accidents (to the greatest extent
permitted by law). It is your responsibility to supervise any children. If you notice that any
equipment looks faulty and/or unsafe you must inform the farmer as soon as possible.

15. Liability
Royal Oak Farm accepts no liability for theft, loss or damage, of whatever nature, during or
as a result of a stay at Royal Oak Farm. – falling into defect or putting out of action of
technical equipment and loss or closure of supplies at Royal Oak Farm. – the tenant and
those who accompany him or her, are jointly and severally responsible for all loss and/or
damage which arises, for Royal Oak Farm and, or any third party as a direct or an indirect
consequence of their stay, irrespective of whether this was caused through actions or
refraining from actions by themselves or by third parties, who are at Royal Oak Farm their
making, as well as of all damage which is caused by any animal and/or matter which they
have under their responsibility. – If you leave your Pod in an improper condition, additional
(cleaning) costs can be charged.

16. Force majeure
Force majeure on the side of Royal Oak Farm exists if the implementation of the agreement
is entirely or partially, temporarily or permanently, prevented due to circumstances which
are beyond the control of Royal Oak Farm including threat of war, staff strikes, blockades,
fire, floods and other disruptions or events.

17. Complaints
Despite all the care of Royal Oak Farm it could occur that you have a genuine complaint. You must take up this complaint with the farmer immediately, in order to allow us to solve the matter as soon as possible. Should the complaint not be settled to your satisfaction, then you have the option, up to 14 days after your departure to submit the complaint in writing or by email.

18. Validity clause in the event that a court finds that a condition in these Booking
Conditions is illegal or void, the illegal or void provision will be severed from the remainder
of the Booking Conditions, which will continue to be valid and have full force and effect.